MobileMasr warranty on New Phones (Local Warranty) :
- All new mobile phones sold through MobileMasr portal are sourced from local distributors and official agents present in the Arab Republic of Egypt.
Consequently, these mobile phones are covered by the 1-year warranty that is offered by the manufacturer which may or may not change from time to time.
- Any new mobile phone purchased from MobileMasr can be returned within 14 days of receipt with a refund only if the customer returns the phone with all its ancillary items in its original sealed box in the same state that it was received
- New mobile phones that are returned within 14 days and have been used will be subject to a full inspection report performed by the authorized dealer before approving the refund.
- In the unlikely event that a mobile phone is malfunctioning within 14 days of receipt, MobileMasr will return the device to the authorized dealer on behalf of the customer and process the refund request in accordance with the decision given by the authorized dealer.
- Any malfunction that occurs after the 14 days, will be subject to the manufacturer warranty as applied by the authorized dealer after the customer returns the phone directly to the authorized dealer and not through MobileMasr.