What is MobileMasr warranty?

MobileMasr warranty on New Phones (Local Warranty) :

  • All new mobile phones sold through MobileMasr portal are sourced from local distributors and official agents present in the Arab Republic of Egypt. 

Consequently, these mobile phones are covered by the 1-year warranty that is offered by the manufacturer which may or may not change from time to time. 

  • Any new mobile phone purchased from MobileMasr can be returned within 14 days of receipt with a refund only if the customer returns the phone with all its ancillary items in its original sealed box in the same state that it was received 
  • New mobile phones that are returned within 14 days and have been used will be subject to a full inspection report performed by the authorized dealer before approving the refund. 
  • In the unlikely event that a mobile phone is malfunctioning within 14 days of receipt, MobileMasr will return the device to the authorized dealer on behalf of the customer and process the refund request in accordance with the decision given by the authorized dealer. 
  • Any malfunction that occurs after the 14 days, will be subject to the manufacturer warranty as applied by the authorized dealer after the customer returns the phone directly to the authorized dealer and not through MobileMasr.

MobileMasr  warranty on Used phones:

  • All used mobile phones sold on MobileMasr portal are sourced through our network of reputable vendors abiding by all the terms and conditions as set forth by MobileMasr.
  • All mobile phones come with their original box and are covered with a 30-days warranty provided by MobileMasr.
  • For used phones the warranty is strictly limited to the operability of the functions as shown in the diagnostic report of each phone listed for sale. 
  • In the unlikely event that any of these functions fail within the warranty period, a refund will be made to the customer after MobileMasr receives back the device for inspection to ensure that the failure is not a result of misuse.
  • Any failure of any of the functions in the diagnostic report generated by MobileMasr’s proprietary application caused by misuse or mishandling will not be eligible for a refund.