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FAQ


Does the shipping company contact me to confirm my presence at home?

Yes, the shipping representative will contact you and inform you of the delivery time according to your availability at the address provided on the website.


How can I verify the accuracy of the report and match it with the purchased phone?

Before purchasing a mobile phone from the website, you will view the report for the phone. After receiving the phone, you can recheck it using the mobile inspection application and follow the instructions provided in the application to confirm the System ID matches the one in the report.


Why are there different prices for the same product?

The product may be sold by one or more sellers, and sellers may offer their deals on a product while maintaining a competitive price.


How can I return a product(s)?

MobileMasr provides the option to return purchased products, noting that the allowed return period is 30 days from the date of receipt.