Does this mean T-Mobile gives 4 free phones?

No — the promotional offer is a large discount (like $800-$900 off) with an eligible trade-in device. It's not truly "free" but a significant partial credit toward a flagship device.

What's the difference between BOGO and Line On Us?

BOGO (Buy One Get One): You buy one line and get the second free. That free BOGO line does not qualify for new device promotions. Line On Us: T-Mobile gave you a third line free as an independent promotional offer. Those lines now qualify.

Does this affect T-Mobile plans in the Middle East?

T-Mobile is a US-exclusive carrier — these policies apply to the American market only. No relevance to the Middle East or other regions.

Will T-Mobile maintain this policy or reverse again?

Pressure from sales employees and customers forced the quick reversal — signaling that T-Mobile is listening to feedback. Continuity depends on sales performance in the coming months.

T-Mobile Reverses Course — Returns to 4 Promotional Devices Per Account After Sales Staff and Family Complaints

Q: Do current customers benefit from this change?

Yes — it extends even to long-time users who received free lines under the "Line On Us" promo. They will also be able to get a promotional device on those free lines.

The Full Story — T-Mobile Reverses in Less Than Six Weeks

What Happened on April 2: Until last month, new customers were able to get up to two discounted smartphones on a single account. This pushed away many new customers who have a family of four, for example, and can't get four devices at a discount.

Before April 2, 2026, customers could use a particular promotion up to four times per account. Beginning April 2, that limit was reduced to two uses per account.

What Happened Now: T-Mobile responded quickly and is now allowing up to four devices per account, and that extends even to long-time users who received free lines under the "Line On Us" promo. They will also be able to get a promotional device on those free lines.

Why Did T-Mobile Reverse?

The reversal was forced by a number of complaints from its sales representatives. Since families with four members could no longer get four-device promos on a single account, it was becoming difficult to convince them to switch to T-Mobile.

Family port-ins are valuable transactions for carriers because they bring multiple new lines onto the network at once. A promotion that works for only half of a four-person household weakens the sales pitch and gives competing carriers room to look more attractive.

Complete Details of the New Policy

What Changed: High-end phone promos (major discounts) return to 4 devices per account.

What Remains: However, customers who got a free line through a BOGO offer are not eligible for device promos at all.

Line On Us Special: Long-time T-Mobile users who received free lines under the "Line On Us" promo will be able to use device promotions on those lines. Their promo names are changing to "3rd Line Service Promo with New Line."

The Impact on Families

A family of four switching from Verizon or AT&T can now get 4 phones with the same promotional offer — such as $800 off each device with trade-in. Potential savings: 4 × $800 = $3,200 instead of 2 × $800 = $1,600 under the old rule.