Is the My WE app free to download and use?

Yes. The My WE app is completely free and available on the Google Play Store for Android and the App Store for iPhone. It's an official app from WE — the Egyptian Telecommunications Company — with no download or usage fees

Can I create a My WE account from a computer instead of just a phone?

Yes. You can create your My WE account and log in to it from any browser on a computer or laptop by visiting the official WE company website at my.te.eg. The process is the same and requires your landline number, a password, and a verification code.

Does the mobile number registered in the contract have to be on the WE network to receive the verification code?

No. The mobile number doesn't need to be on the WE network. It can be on any Egyptian mobile carrier — WE, Vodafone, Orange, or Etisalat — as long as it's the number registered in your subscription contract with the company.

Can I manage more than one landline internet account from the same My WE account?

Yes. The app allows you to manage multiple landline internet accounts and switch between them easily — making it ideal for users who have more than one WE internet subscription at different locations such as home and office.

How do I pay my internet bill through the My WE app?

You can pay your landline internet bill directly from the app using credit cards, or by purchasing the company's official recharge cards and entering the card code in the app. You can also pre-load your account balance so that renewal happens automatically when your package expires.

My WE App — Manage Your Home Internet from Your Phone (Full Guide)

My WE App — Manage Your WE Home Internet from Your Phone

WE — Egypt's leading provider of telecommunications and high-speed landline internet — officially launched the My WE app to make it easier for customers to manage their internet subscriptions. The app gives you full control over your WE account and allows you to manage your home internet service entirely from your mobile phone. The company provides two versions of the app: one for Android devices and one for iPhone and iOS devices.

My WE App Features

The app gives you complete control over your home internet account — you can check your WE landline internet consumption, find out your package renewal date, and see exactly how much data you've used and how much remains. You can also pay your landline internet bill directly from the app without needing to visit a company branch, and manage more than one landline internet account, switching between them easily.

You can top up your balance so that when your package renewal date arrives, it renews automatically without any action needed from you. Balance top-up is done via credit cards or using the company's official recharge cards. You can also view your current package and switch to a different one, and the app offers an important feature — the ability to renew your internet package before its scheduled renewal date, which is very useful when your package runs out early.

How to Create an Account and Log In to My WE

Step 1: Download and Open the App

Start by downloading the app on your phone and opening it. If you already have a My WE account, enter your landline internet service number and password and tap Sign In. If you don't have an account yet, tap Create New Account.

Step 2: Enter Your Landline Number

The first step to creating a WE account is entering the landline telephone number associated with your internet service — make sure to include the governorate area code before the number for the process to complete successfully. Then tap the "Continue" button at the bottom to proceed to the next step.

Step 3: Create Your Password

Next, enter the password you want for your account — make sure to choose a strong password that others can't easily guess. Check the box to agree to the company's terms and conditions, then tap Continue at the bottom.

Step 4: OTP Verification

Wait for a verification code to arrive via SMS to your registered mobile number. The message is sent to the phone number you provided when setting up your internet subscription contract — it doesn't have to be a WE network number. Once you receive the code, enter it in the designated field and tap "Next" at the bottom of the screen.

Step 5: Access Your Account

After tapping Next, your home internet management account will be activated and you'll be directed to the app's main screen. The app gives you access to all features including usage tracking, renewal date and remaining data, balance top-up, package changes, and much more.

Logging In from a Computer

You can also log in to your account through a web browser on a computer, laptop, or even your phone by visiting the official WE website at my.te.eg. Enter your service number and password and click Sign In. You can also create your account from the same page instead of using the mobile app if you prefer.

How to Download My WE

Android users can download the official app from the Google Play Store, and iPhone users can install their version from the App Store.

Final Thoughts

The My WE app has transformed managing your home internet subscription from a task that required visiting a branch or calling customer service into something you can do in seconds from your phone — anytime, anywhere. From tracking consumption and renewal dates, to paying bills, changing packages, and topping up balance, everything is available from one place and completely free.